Refund Policy

At rasm by muskaan, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future rasm by muskaan orders.

Not Satisfied? Let us know!
If you're not satisfied with the service, please using the email address from which payment was made. In case you forgot the password, use the forgot password option to reset the password.

Select the Engagement, which is not upto your expectations and select Not Satisfied. We will escalate the engagement to the concerned Agent and Managers to speed up the process. Please note that while we would be able to control delays on our side, we will be unable to control delays on Government side or deficiencies in documents submitted. Hence, kindly bear with our team as we try our best to complete your engagement to the best of our ability.

30 Day Refund Policy
If an engagement is not progressing as per your expectations, you can request for a refund within 30 days of payment. After 30 days, you can request for the refund to be processed as a service credit - which can be used for any other future service.

Earned Fee & Cancellation Fee Deduction
Before processing any refund, we reserve the right to make a best effort to complete the service. In case you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to the government would be applicable. In case of change of service, the cancellation fee would not be applicable.

Hence, all refunds will be subject to a minimum of 20% cancellation fee. Further, if rasm by muskaan has spent the time and resources to complete the engagement or incurred any other fee, such fees will be deducted on best judgement basis by the company and the balance will be refunded. Under any circumstance, rasm by muskaan shall be liable to refund only upto 80% of the fee paid by the client.

Change of Service
If you want to change the service you ordered for a different one, you can request this change of service within 60 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with deducted and the next service will be launched. In case of change of service to the same value or a higher value, there will be no 20% deduction.

Request Refund
You will also be required to send an email to along with details of the transaction to begin the refund process. Refunds are normally processed within 3-5 weeks from the date of request along with all relevant information.