Please be aware that our products are meticulously handwoven, often unique pieces, and require delicate handling due to their pure fabrics and intricate weaves. Consequently, we can only accommodate cancellations, returns, or exchanges under exceptional circumstances.
You have the option to cancel your order before it has been shipped, provided no tassels and/or fall pico have been added at your request. If you choose to cancel, you will receive a credit equivalent to the order value for future purchases on the website. If you prefer a refund, any bank/payment gateway processing charges will be your responsibility and will be deducted from the total refund.
Please note that only unstitched garments, such as saris, stoles, and dupattas, are eligible for cancellations. Orders for fabrics and pre-stitched apparel/garments cannot be canceled.
Rasm By Muskaan
Rasm Silk Sarees,
Girja Ghar Chauraha, inside Hotel Ganesha Palace,
Girja Ghar, Godowlia, Varanasi,
Uttar Pradesh 221001
Exchanges are possible only if no tassels and/or fall pico have been added at your request or confirmation.
You are responsible for any customs duties and charges for both the returned shipment and the items we send in exchange. Please note that incoming shipments into India from overseas can incur high customs duty charges, which will be the customer’s responsibility in the case of an exchange.
Shipping charges to and from overseas locations will apply.
All our apparel is made to order and cannot be exchanged. Fabrics are cut from full yardage and are not exchangeable.
Any product that has been opened, unfolded, or tried on cannot be exchanged.